Changes to Sensitive Claims Service

Kia ora,

Over the past two years, we’ve been engaging with providers, suppliers and others to evolve our Integrated Services for Sensitive Claims (ISSC) contract, which provides support services for survivors of sexual violence.

As part of the changes we’re proposing to the ISSC, beginning December 2024 provider disciplines that were previously under the Training for Independence Sensitive Claims contract will move to the new ISSC contract. Physiotherapists are among the provider disciplines affected by this change.

The purpose of this change is to enable ISSC clients to access talk therapy as well as rehabilitation services (i.e. occupational therapy, physiotherapy, speech language therapy, etc.) in a more streamlined way in the future. Under the new ISSC service, clients will be able to work with their lead provider to tailor their support plan to ensure they are receiving an optimal mix of supports and treatment. These services and treatment will be delivered through packages of Tailored Support for Wellbeing.

With preparations underway to go to market with the new ISSC contract in April 2024, we wanted to make sure you were aware of this change and the opportunities that may be available to provide services to our ISSC clients.

What you can do:

• If you are currently a provider under the Training for Independence Sensitive Claims contract, we recommend that you ask your current supplier if they plan on tendering for the new ISSC contract. If they aren’t planning on tendering, and you’d like to continue providing services to our ISSC clients, visit Find Support - Home to find other suppliers who you may want to work with.
• If you do NOT currently provide services to our ISSC clients and would like to do so in the future, visit Find Support - Home to find suppliers who you may want to work with. To provide services to our clients, you will need to work through a supplier who holds an ISSC contract so it’s important that you begin making arrangements and establishing those relationships now.

To share more details about this change and what it means for suppliers and providers, we’re hosting a webinar on Tuesday 12 December at 1 pm. To attend this webinar, please register here.

For questions, please contact our ISSC Evolution team at isscevolution@acc.co.nz.